DELIVERY OF GOODS
Products listed on the website are subject to change without notice or warning. Occasionally items delivered may vary slightly from what is depicted on the website. However we will not send items that we deem to be inferior quality to the original product without your prior consent.
Warranties on products are provided by the manufacturer, not Salisbury Hydroponics Limited . Therefore any product deemed faulty whilst under warranty must be returned to the supplier, where they may repair or replace your item(s). We take no responsibility for any items that develop faults whilst under warranty.
Any shortages or damages in deliveries to you must be reported within 24 hours. We strongly advise all orders are fully unpacked and checked immediately after delivery. In certain instances damage claims need to be investigated further, therefore a delay in replacing a damaged product may be possible.
Delivery of our equipment is delivered within 2 – 4 working days subject to availability and are delivered by either Royal Mail, DHL, CityLink, Parcel Force, I-Post Parcel or UPS or any other courier of our choosing. Please allow up to 21 days for busy periods or for the unlikely event that we may run out of one of the many components or products required, or for the unlikely event that there is a mishap in the post/delivery process. As at times more often than we would like, uncontrollable events do occur, and once an item has left our premises and possession, we are both in the hands of the courier. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.
All our packages will arrive in very secure and discreet plain packaging, boxes or black wrap.
When ordering glass based items such as cool tubes, please check the item before accepting it from the courier, if it is not signed for as damaged, we are unable to cover this item under the insurance due to not knowing if the damage was done during transit or after delivery was accepted.
Important! All goods must be signed for by the bill payer at the bill payers address and must state their name and signature or the delivery cannot be left. This is for fraud and insurance purposes and is designed to cover both us and the customer from incident.
If you order “special order” items e,g high value items or rare items we do not keep in stock, we will order from our suppliers the same day the order is placed with us. We will then ship out to the customer on the day we receive the item or items. Some special order items have additional postage and admin costs applied to them and are included in the retail price. If special order items are cancelled and/or returned, a full refund will be given minus the incurred additional costs of sourcing and obtaining and returning “special order” items for the customer. Please bear this in mind; we make no additional sums, we only charge for the basic costs we incur.
Deliveries via pallet will be delivered to the premises but cannot be taken inside by the courier, as the couriers are not covered by the insurance policy to do so. For large goods you may need to arrange help from a friend or colleague to further move the shipment inside your premises or location.
All starter kits designs are subject to change – including materials, appearance, size, products brands and types of models and accessories, we are constantly trying to improve our starter kits with the latest technology, materials and accessories so that they constantly improve results, convenience and turn around times, while keeping our prices as low as possible!